1.1. You may return non-perishable items to us under the following terms and conditions:
- 1.1.1. If you wish to return any non-perishable items, you must contact us within three (3) days of your delivery date at firstname.lastname@example.org or call us at + 65 8028-4200.
- 1.1.2. You will be liable for all delivery costs associated with the return unless you are returning the item due to the delivery of an incorrect or damaged item.
- 1.1.3. You will not be eligible for any item exchange or refund in respect of the returned item unless the returned item is returned in its original condition, in its original box and/or packaging, and is not used or expired.
- 1.1.4. We reserve the right, but have no obligation, to inspect the returned item to determine whether it was rightfully returned. Where we exercise our right to inspect the returned item, our decision in respect of the returned item is final and binding on you.
1.2. If any perishable item you ordered was delivered incorrectly (including but not limited to the delivery of any additional item(s) not ordered by you) or damaged to you, please contact us within three (3) days of your delivery date at email@example.com or call us at +65 8028-4200. We may offer a replacement or refund of the damaged or incorrect item(s), or arrange for the re-delivery, collection and/or return of the incorrect item(s) at our sole discretion.
1.3. Where you are permitted to return any product to us for a refund and such product was originally purchased under a Promotion or Discount Code, you will only be refunded the amount that you originally paid for such product. We offer no guarantee of any nature for the timeliness of the refunds reaching you. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline Where the promotion, discount, or Discount Code had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount or Discount Code amount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related. If the total order value is reduced below the value of the qualifying free delivery or any promotion qualification because of a returned item, we may charge the delivery fee and/or the full value of the order without the promotion.